We believe in innovation!

We believe in constant change!

We believe the creation of the future started yesterday!

We challenge you to bring the change in the world and join us on an adventurous journey to the depths of modern technology.

ITEAM is a Professional Services provider with clear focus expertise on today’s cutting edge IT technologies.

We are seeking a skilled Service Level Engineer to join our team. As a Service Level Engineer, you will be responsible for ensuring that our services are meeting the agreed-upon performance standards and that any issues are resolved quickly and efficiently. You will work closely with cross-functional teams to identify, troubleshoot, and resolve service issues, as well as develop and implement strategies to improve service levels.

Job Description:

• Coordination & Documentation of Service Management processes (ITIL)
• Focus on BSS landscape (Operations – Department)
• Requirement Analysis of Service Support processes
• Partner management (Requirement analysis and coordination with external partners)

Requirements:

• Mobile Fixed & Cable know-how
• BSS Knowledge (Business Support System)
• Solution Design and Service Management know-how
• Project Management skills
• ITIL know-how (SLA Management; Incident, Problem, Change & Request Management; Service Desk; Partner Management
• To ensure new/modified services will fit into VF Service Support Processes
• Academic studies in one of the following: Computer Science / Communications Engineering / Industrial Engineering / Or comparable courses

Does it sound like a challenging opportunity for you?

Fasten your seat belt and send us your CV!

All job applications will be treated with strict confidentiality!